1 Our Commitment to Responsible Gaming
krickya views responsible gaming as a fundamental obligation — not simply a regulatory checkbox. We believe that online gaming should be an entertaining leisure activity, enjoyed with a clear head, a defined budget, and realistic expectations. When it stops being fun, or when it starts to feel compulsive, it is time to step back.
Our platform is designed with safeguards at every level: from the moment you register (where your age is verified against national identity documents) through every deposit you make (where spending limits can be applied in BDT) to the sessions you play (where timers and reality checks keep you informed). All of these protections are available to every registered player and can be activated within minutes through your account settings.
We train our customer support team to recognise signs of problem gambling behaviour and to respond with empathy and appropriate guidance. Our responsible gaming officers are available around the clock to assist any player who reaches out for help. No judgment, no delay — just practical support when you need it most.
krickya also takes its responsibility toward the wider Bangladesh community seriously. We do not market our platform to individuals who are under 18, to individuals who have self-excluded, or to individuals who display clear indicators of problem gambling. Our marketing materials carry responsible gaming messaging, and all promotional offers are governed by terms designed to prevent excessive wagering in pursuit of bonuses.
2 18+ Age Restriction & Verification
krickya is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make a deposit, claim a bonus, or participate in any game or sports betting market. This is a non-negotiable policy that applies to every player in Bangladesh and beyond.
How We Verify Age
During the registration process, all players are required to confirm that they are aged 18 or over. Before processing any withdrawal, our KYC team will request a copy of a valid government-issued photo identification document — such as a National ID card, passport, or driving licence — to independently verify your date of birth. Accounts found to belong to underage individuals will be closed immediately and all funds returned where appropriate under applicable law.
Protecting Minors in Your Household
If you share a device with younger family members, we strongly encourage you to:
- Keep your krickya login credentials strictly private and never store them in shared browsers.
- Log out of your account completely after every session, especially on shared devices.
- Enable device-level parental control software to restrict access to gambling websites on shared computers, tablets, or mobile phones.
- Have open, age-appropriate conversations with children and teenagers about the risks of gambling.
3 Deposit & Spending Limits
One of the most effective tools for managing your gaming activity is a deposit limit. krickya allows every registered player to set a maximum amount they are willing to deposit over a defined time period. These limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers.
| Limit Type | Period | How to Set | Increase Delay |
|---|---|---|---|
| Daily Deposit Limit | Resets every 24 hours (Bangladesh Standard Time, UTC+6) | Account Settings → Responsible Gaming → Deposit Limits | 24 hours before any increase takes effect |
| Weekly Deposit Limit | Resets every 7 days from the date of activation | Account Settings → Responsible Gaming → Deposit Limits | 7 days before any increase takes effect |
| Monthly Deposit Limit | Resets on the 1st of each calendar month | Account Settings → Responsible Gaming → Deposit Limits | 30 days before any increase takes effect |
If you approach or reach your deposit limit, krickya's cashier will automatically prevent further deposits until the period resets or until you choose to lower your limit further. You will also receive an email notification when you reach 80% and 100% of your limit threshold, giving you advance awareness of your spending level.
4 Session Time Management
Time can pass quickly when you are absorbed in a game or watching a live cricket match on the sportsbook. krickya's session management tools help you stay aware of how long you have been playing and give you regular opportunities to step away and reassess.
Session Duration Limits
You can set a maximum session duration — for example, 1 hour, 2 hours, or a custom length — through your account settings. When your session reaches the limit you have set, an alert will appear on screen. You can choose to continue for another defined period or end the session entirely. This friction point is intentional: it breaks the flow state and encourages a conscious decision rather than an automatic continuation.
Reality Check Reminders
Reality check pop-ups appear at intervals you define (every 30 minutes, every 60 minutes, etc.) and display the following information:
- Total time elapsed in the current session
- Net gain or loss for the session in BDT
- Number of bets or game rounds completed
- Your current account balance
These reminders are designed to cut through the immersive nature of gaming and reconnect you with the financial and time realities of your session. Players who use reality check reminders consistently report feeling more in control of their gaming activity.
Session History
Your full session history — including start and end times, total wagered, and net outcome — is available in the "Gaming History" section of your account dashboard. Reviewing this history regularly is a simple and effective habit for maintaining awareness of your overall gaming pattern.
5 Self-Exclusion & Cooling-Off
If you feel that your gambling has become difficult to control, or if you simply want to take a structured break, krickya offers both short-term cooling-off periods and longer-term self-exclusion options. Both are available immediately from your account settings and take effect within minutes of activation.
Cooling-Off Period
A cooling-off period is a temporary suspension of gameplay that allows you to step back without fully closing your account. During a cooling-off period, you cannot make deposits, place bets, or claim bonuses. Your account balance is preserved and withdrawals remain available so that you can access any funds you hold on the platform.
Available cooling-off durations: 24 hours / 48 hours / 7 days / 30 days. The period begins immediately upon activation and cannot be shortened once initiated.
Self-Exclusion
Self-exclusion is a more comprehensive measure for players who feel they need a longer break or who are concerned about problem gambling behaviour. During self-exclusion, your account is fully locked and we will take all reasonable steps to ensure you cannot open a new account on the krickya platform. Marketing communications will cease immediately.
Available self-exclusion durations: 1 month / 3 months / 6 months / 1 year / Permanent.
To activate self-exclusion, follow the steps below:
-
1
Log in to your krickya account
Access your account using your registered credentials. If you are unable to log in, contact support directly at .
-
2
Navigate to Account Settings → Responsible Gaming
Find the Responsible Gaming section within your account settings panel. All player protection tools are grouped here for easy access.
-
3
Select "Self-Exclusion" and choose your duration
Choose the duration that feels right for your situation. If you are unsure, our support team can help you assess which option is most appropriate.
-
4
Confirm your decision
You will be asked to confirm your choice via your registered email address or OTP. Once confirmed, self-exclusion activates immediately and cannot be reversed for the selected period.
-
5
Withdraw any remaining balance
Before or immediately after activating self-exclusion, you may request a withdrawal of any remaining balance. Withdrawals remain available during self-exclusion periods.
6 Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, age, or experience. It often develops gradually and can be difficult to recognise from the inside. The following warning signs may indicate that gambling is becoming a problem rather than a pastime.
You may also wish to take the following self-assessment: reflect honestly on whether you agree with three or more of these statements — "I spend more than I intend to"; "I gamble with money I need for other things"; "I have tried to stop gambling and failed"; "I feel anxious when I cannot gamble"; "Gambling has caused problems in my relationships or work". If three or more apply to you, we strongly encourage you to use our self-exclusion tools and seek professional support.
7 Full Suite of Responsible Gaming Tools
All of the following tools are available to every registered krickya player at no cost. They can be accessed at any time through the Responsible Gaming section of your account settings. No approval is required — you are in control.
| Tool | Description | Effect Timing | Reversible? |
|---|---|---|---|
| Daily Deposit Limit | Cap on BDT deposits per 24-hour period | Decrease: immediate / Increase: 24-hour delay | Yes (with delay for increases) |
| Weekly Deposit Limit | Cap on BDT deposits per 7-day rolling period | Decrease: immediate / Increase: 7-day delay | Yes (with delay for increases) |
| Monthly Deposit Limit | Cap on BDT deposits per calendar month | Decrease: immediate / Increase: 30-day delay | Yes (with delay for increases) |
| Session Time Limit | Maximum play duration per session with on-screen alert | Immediate | Yes |
| Reality Check | Periodic in-session pop-up showing time played and net P&L | Immediate | Yes |
| Cooling-Off Period | Temporary account suspension (24 hrs to 30 days) | Immediate | No (must wait for period to end) |
| Self-Exclusion | Full account lock for 1 month to permanent | Immediate | No (cannot be reversed during active period) |
| Permanent Closure | Irreversible account deletion upon request | Within 24 hours of confirmed request | No |
To activate any of these tools, log in to your krickya account and navigate to Account Settings → Responsible Gaming. If you encounter any difficulty activating a tool, contact our support team at and a responsible gaming officer will assist you within 1 hour.
8 Support & Crisis Resources
Asking for help is a sign of strength, not weakness. If gambling has started to affect your life, your finances, your relationships, or your mental wellbeing, a range of support options are available to you.
krickya Responsible Gaming Team
Our dedicated responsible gaming officers are available around the clock. They are trained to listen without judgment, help you activate account protections, and point you toward appropriate professional resources. Reach them at:
🛡️ krickya Player Support
Available 24 hours a day, 7 days a week, every day of the year including Eid, Pohela Boishakh, and public holidays in Bangladesh.
Email our responsible gaming team: support@krickya
Response time: within 1 hour for all responsible gaming enquiries. All communications are strictly confidential.
Tips for Friends and Family
If you are concerned about a friend or family member's gambling habits, here are some ways you can help:
- Approach the conversation calmly and without blame — shame often makes problem gambling worse.
- Share specific examples of behaviour you have observed rather than making general accusations.
- Encourage them to use the self-exclusion and deposit limit tools available on krickya.
- Offer to sit with them while they contact our responsible gaming support team.
- Take care of your own wellbeing too — supporting someone with a gambling problem can be emotionally demanding.
Safe Gaming Habits to Build
Whether or not you are currently experiencing difficulties, these habits help keep gaming enjoyable and under control for the long term:
- Set a strict budget before each session and treat it as an entertainment expense — money spent for fun, not expected to return.
- Never gamble when you are under emotional stress, sleep-deprived, or have consumed alcohol.
- Take a break of at least 24 hours between significant gambling sessions.
- Keep gaming as one of many leisure activities — maintain hobbies, social connections, and physical exercise alongside gaming.
- Review your gaming history in your account dashboard at least once a month to maintain objective awareness of your patterns.
- Talk openly to someone you trust about your gaming activity. Secrecy is often the first sign of a developing problem.